Change is continuous, and in our organizations, leaders have the responsibility of balancing employees' emotions with the rational side of work. This past year has taught us that it's easier to lead with agility to manage change when we hardwire leadership fundamentals in our organizations. Today, Janet shares the foundational tools and tactics to advance our leadership and provides the framework we use to do just that – the Nine Principles for Organizational Excellence give teams an opportunity to thrive and truly accelerate performance.
Episode 159
Blending 80% Emotional 20% Rational
Change is continuous, and in our organizations, leaders have the responsibility of balancing employees' emotions with the rational side of work.
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Hosts
Janet Pilcher
President, Studer Education
About the Episode

- What tools and tactics support the emotional needs of employees?
- What tools and tactics support the rational needs of employees?
- What tools and tactics blend the emotional and the rational needs together in the workplace?
Pillar 6: Exceed Customer Expectations
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