On the heals of Studer Education’s 2026 Destination High Performance Higher Education Conference, Dr. Janet Pilcher reflects on the event and her takeaways. She calls out an idea shared by Dr. Brendan Kelly, President of Eastern Michigan University: the idea that education institutions serve and support students best when they align “what they do” with what students want and need — not what the institution wants and needs. Listen as Dr. Pilcher shares a way to identify what students want and need and how education institutions can align what they do to student wants and needs with the intention of enhancing the student experience.