Right Hiring for the Right Fit What Gets Recognized Gets Repeated Ideas for Recognizing Your Employees Interpret Top Box Percentages
Episode 42
Focus on Service Excellence
Service excellence is more than just being polite or being ready to offer the unsatisfied customer a discount.
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Hosts
Janet Pilcher
President, Studer Education
About the Episode
What This Podcast Covers
- How can leaders build a culture around service?
- What 3 tactics does Donna Kirby recommend for applying service excellence in your organization?
- How are the employee experience and customer experience intertwined?
Recommended Resources
Pillar 4: Recognize the Bright Spots
Pillar 5: Value Employees to Show They Matter
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