As Dr. Kristine Strickland, Chancellor of Fletcher Technical Community College, proposes in this week’s episode, strategic plans are important…if they don’t sit on a shelf to collect dust. Rather, as Dr. Strickland shares, strategic plans must be “alive” in daily work and conversations to keep everyone in an organization aligned with the goals and priorities outlined in the strategic plan. Scorecards are one effective way to keep strategic plans alive and a central focus of daily work.

Dr. Janet Pilcher and Dr. Strickland discuss how scorecards have kept Fletcher Technical Community College moving toward collective goals. They explore how scorecards help internal and external stakeholders understand where the organization is going, how they are tracking toward goals, and how the work of each individual in the organization supports goal attainment. Listen to hear how scorecards have helped Fletcher take their strategic plan “off the shelf.”