8:15AM-9:30AM

WELCOME
SETTING THE STAGE

Janet Pilcher | Executive Leader and Managing Director | Studer Education

9:45AM-11:30AM

WORKSHOP
TAKING YOU AND YOUR ORGANIZATION TO THE NEXT LEVEL

Pat Greco | Senior Director of Thought Leadership | Studer Education
KK Owen | Director and Leader Coach | Studer Education
JoAnn Sternke | Senior Director and Leader Coach | Studer Education

11:45AM-12:45AM

AWARDS LUNCH: HONORING OUR CHAMPIONS
QUINT STUDER DIFFERENCE MAKER AWARDS
NINE PRINCIPLES® CHAMPION AWARDS

1:00PM-1:45PM

BREAKOUT SESSIONS
NINE PRINCIPLES PARTNER HARDWIRED PRACTICES

Achieving High Reliability Leadership: Checklists for Validation
Loren Dekruyf, Jennifer Silvay, & Denise Wood
Urbandale Community School District | IA

In the Urbandale Community School District, consistency and reliability are built into the mission of the Administrative Council. To achieve this mission in a highly complex organization, leaders define and execute ALWAYS behaviors like rounding and reporting, continuous improvement at all levels, and leading professional learning communities. Leaders communicate what right looks like with checklists and competency matrices, and then ensure reliability by assessing execution and adjusting throughout the year. Tools shared in this session can be related to any key behaviors that organizations want hardwired for success.

ROI for Operations and Academics—What?
Corey Golla & Rick Fechter
School District of Menomonee Falls | WI

Often celebrated for Five-Star Service Excellence, the Facilities Department of the School District of Menomonee Falls also provides a return on investment grounded in an improvement mindset. Rick Fechter will describe how providing excellent service for internal and external customers can be efficient and effective. Academic ROI is often suggested but less likely to be discussed. Hear Corey Golla explain a targeted intervention used in upper elementary classrooms that shows results and therefore, ROI in an academic setting.

PDSA: What Does It Look Like in Classrooms?
Kerry Owens
Greendale School District | WI

Jerim DesJarlais & Derrick Kunsman 
Chippewa Falls Area Unified School District | WI

Applying the Plan, Do, Study, Act (PDSA) cycle in schools and classrooms can look similar or different wherever you are, as the application of this and other continuous improvement processes must always be customized to specific contexts. Learn from principals in 2 Wisconsin districts about how they started, supported, and continue to grow the use of PDSA at the school and classroom level. This session will include presentation of what specifically each school leader does and leads others to do, as well as a panel discussion of key learnings and advice for others who are in any stage of the improvement journey.

2:00PM-2:45PM

BREAKOUT SESSIONS
NINE PRINCIPLES PARTNER HARDWIRED PRACTICES

Delivering on All 5 Service Excellence Characteristics
Royce Avery
Manor Independent School District | TX

Cascading Scorecards
Brent Depee, Laura Nelson, & Brad Yoder
School of the Osage | MO

In 2018, School of the Osage worked to update their strategic plan. The district uses a district scorecard and then cascades the work to school scorecards and supporting district & department scorecards. This cascade clearly articulates the work of the strategic plan and provides clarity to the key work to be accomplished. Equally important, these tools communicate accountability both internally and externally. It is one reason why School of the Osage has net promoter scores on their Studer surveys at 4.68 for parents and 4.40 for employees. The scorecards allow people to see the big picture and see the district is committed to improvement. School of the Osage is excited to share their scorecard goals and the cascading process with you.

A Listening & Learning Protocol for an Engaging Results Rollout
Brett Lemley & JD Mosley
Schertz-Cibolo-Universal City Independent School District | TX

When we gather stakeholder feedback for improvement, what exactly do we do to reflect, analyze, test our assumptions, and make the best decision for action? In this session, 2 district level leaders will narrate the precise process used in Schertz-Cibolo-Universal City ISD to ensure deep reflection, 2-way engagement, and high-quality action planning with results related to perceptions of district services, parent satisfaction, and student engagement. As these leaders narrate their progress in continuously improving the use of feedback, we can apply the principles of their process to our own cycles of listening, learning, and growing.

3:00PM-3:45PM

BREAKOUT SESSIONS
NINE PRINCIPLES PARTNER HARDWIRED PRACTICES

Short Cycle Scorecard Monitoring
Erik Olson, Jessica Pergolski, & Brian Trettin
School District of Ashland | WI

The School District of Ashland not only measures what it treasures – it has taken this commitment to the next level with a process that embeds the Plan-Do-Study-Act cycle into scorecard review.  In regular cycles, district leaders update both progress on goals as well as validate key actions taken.  An open document makes this process visible and efficient. This short cycle monitoring process has resulted in increased transparency, heightened clarity, as well as more work truly being accomplished.  The Board of Education receives periodic updates on this process and the results attained. Often a scorecard is a somewhat static document; in Ashland it’s a living and vibrant process.

Leadership that Works: Closing Gaps through Continuous Strategy Adjustment
Marty Lexmond
West Allis-West Milwaukee School District | WI

Closing gaps in learning demonstrated by different groups of students is a key challenge for K12 educators across our nation. While there are many possibilities for “what” to do about gaps, West Allis-West Milwaukee School District has focused more on the “how” with 2 key tactics for improvement – deeper learning and a focus on non-negotiables for equity. With the right attention to how, the district has shown marked growth in serving students that typically underperform. Listen in as the superintendent shares the key execution elements of organizational structure, a blend of firm and flexible expectations, and public engagement in student learning that have made all the difference for the system’s students.

Cascading Service Excellence throughout the Organization
Dan Woestman
Belvidere Community School District 100 | IL

Who do we say that we are? Are we living out our mission, vision, and values in our everyday interactions with our customers? Hear the story of cascading service excellence throughout the organization and how it feels to be held accountable for great service.

4:00PM-4:30PM

NINE PRINCIPLES® CONNECTIONS
TAKEAWAYS AND QUESTIONS

Janet Pilcher | Executive Leader and Managing Director | Studer Education

5:30PM-7:30PM

NETWORKING RECEPTION

Milwaukee Art Museum

8:00AM-8:30AM

WELCOME
SETTING THE STAGE

Melissa Matarazzo | Senior Director and Leader Coach | Studer Education

8:30AM-9:15AM

KEYNOTE
WHAT DOES ORGANIZATIONAL EXCELLENCE REALLY MEAN?

JoAnn Sternke | Senior Director and Leader Coach | Studer Education

9:30AM-10:30AM

INNOVATION STATION: NINE PRINCIPLES POP-UPS
TWISTS, EXPANSIONS, NEW PATHWAYS, AND UNUSUAL TACTICS

Using a Bullseye Strategy Session with Cabinet and Beyond
School District of Menomonee Falls | WI

Portrait of a Graduate and Key Words at Key Times
Pewaukee School District | WI

Stamping Out We/They
Northfield Public Schools | MN

High-functioning Steering Committee for Strategic Planning
Litchfield Elementary School District #79 | AZ

Our Culture Playbook: A Tool to Transform Our Work
Merrill Area Public Schools | WI

A First Year Story: Building Scorecards for Aligned Action
Franklin Public Schools | WI

Rounding for Maximum Impact
Child Development Centers, Inc. | PA

Using LinkedIn to Build Trust and Engagement
Studer Education Team

10:45AM-11:15AM

CHARTING A COURSE TO INNOVATION: JOBS TO BE DONE & INTERACTIVE “SOLVING” SESSIONS

Leader Coaches | Studer Education

11:15AM-12:20PM

15 MINUTES THAT COUNT
PROMISING PRACTICES FROM PARTNERS

Tough & Timely Questions: Getting Them Asked and Answered
Greg Gibson
Schertz-Cibolo-Universal City Independent School District | TX

Key Words at Key Times
Judy Baseman
Appleton Area School District | WI

Validating Leader Always Actions
Courtney Arntzen, Michelle Plaushines, & Sara Stanley
Muskego-Norway School District | WI

Branding a Brighter Future: Communication to Build Stakeholder Trust
Lisa Herring
Birmingham City Schools | AL

1:15PM-2:00PM

BREAKOUT SESSIONS
GETTING ROCKSTAR RESULTS

Key to “Top Box” Employee Engagement: Transparent Communication
Jill Tabone, Becca Moody, & Tiffany Agustin
Northwestern Illinois Association | IL

How do you achieve a Top Box of over 80%? Top Box is the percentage of survey respondents choosing “strongly agree” and these are our most loyal supporters. Come hear about specific tactics to increase employee engagement and raise it to the highest levels ever!

Check Out Our Dashboard: Achieving Results
Dale Shaver
Waukesha County Government | WI

We measure what we treasure. If it matters to our organization, we should measure it and then we should do so much more-share results transparently, build out an inclusive plan to improve, and share what we are doing with our customers. Come learn about a remarkable journey to a results-filled dashboard!

One Vision, One Team: Making a Difference Together
Heidi Taylor-Eliopoulos
Chippewa Falls Area Unified School District | WI

Confronted with a sea of challenges – aging infrastructure, new family and student needs, and a tight labor market – Chippewa Falls Area Unified School District took action to live the motto of “one goal; one team.” What exactly does that mean? In this session, the superintendent will narrate how continuous cycles of feedback and action, coupled with innovative approaches and tight prioritization of instructional improvements, have led to improved results in all areas. The journey continues, and yet, we can learn much from the learning to be shared through the Chippewa Falls story.

2:15PM-3:00PM

Q&A
ASK OUR LEADERSHIP EXPERTS

Janet Pilcher | Executive Leader and Managing Director | Studer Education
Pat Greco | Senior Director of Thought Leadership | Studer Education
JoAnn Sternke | Senior Director and Leader Coach | Studer Education

3:30PM-4:00PM

TEAM TIME
PARTNER TEAMS

Activity Challenge with Leader Coaches (or optional team processing)

GUEST TEAMS

Processing with Pat Greco and Ryan Hess