“Good communication is the bridge between confusion and clarity.” — Nat Turner
That’s how our guest, Leader Coach Dr. JoAnn Sternke started today’s episode. Due to uncertainty and a rapidly changing external environment, leaders are being bombarded with questions. It’s critical for us to respond with messages that are well-framed to enhance clarity, build trust, and reduce anxiety. On the other hand, poor communication can result in the exact opposite. Listen as JoAnn Sternke and our host Dr. Janet Pilcher discuss how we can deploy communication that’s consistent and reliable.

This episode addresses questions, such as:

• How can we instill confidence when we don’t have the answers?
• What are three keys to delivering a message that leads to execution?
• Where do we often go wrong with our communication?

• What Best Leaders Do to Communicate with Employees During a Crisis
• Key Words at Key Times for Resilient Leaders
• Start With Why
• Model the Way by Managing Up