Continuous improvement is a cultural value that can UNIFY an organization states George Halvorson, CEO of Kaiser Permanente (Harvard Business Review, July 2013). From his experience he finds leaders must create a work environment reinforcing continuous improvement which means creating a place where people
1. see how small improvements add up to making big differences
2. are passionate about their work and feel good when results occur
3. gain confidence in each other to achieve and succeed
Leadership tip – Promote a culture of continuous improvement by setting well communicated measurable goals and expectations and showing transparent progress to everyone in the organization. Show areas working well and those needing attention and engage people to create a game plan for improvement. Promote – we are all in this together and excellence takes everyone achieving results.
U-N-I-F-Y that’s the way we spell unify – model and build a culture of continuous improvement.