Reward & Recognize

Humans are emotional beings, we like to hear what we are good at, that we're appreciated, valued, and our contributions are making a difference. Taking the time to recognize a job well done and to connect an employee's performance with the organization's goals, gives people a deeper sense of purpose for their work.

Motivate with Recognition

Building connections with the work and people in an organization inspires team members to achieve the mission. In the book Switch: How to Change Things When Change is Hard, the Heath brothers explain this appeal to the emotional side of individuals is equivalent to motivating an elephant. A rider can tug on the reins of the six-ton creature for only so long before the effort fails, and the elephant needs more than force to keep going. A more effective approach...

Improvement & Innovation

When a team awakens to the real meaning and practice of a continuous improvement approach to make lasting change, team members begin to think about improvement possibilities differently. Getting away from initiative-centered thinking can be a challenge for organizations that may be accustomed to jumping from one episodic and silver bullet promise to the next.

How Do We Know if it's an Improvement?

Before we implement initiatives or changes, it can be useful to engage in a process to clearly define the need for improvement or the problem to be solved. When we talk about improvement and innovation, we aren’t just talking about big insights that change the world. Improvement also happens when we make small changes. Improvement is eliminating unnecessary hassle, solving problems, and creating better outcomes.