Communicate at All Levels: Show why, then describe what and how
- Speeds up the decision process
- Creates proactive behavior
- Improves working relationships
Tools and tactics needed to Communicate at All Levels:
- Apply tools such as:
- Why, What, How protocol
- Key words at key times
- AIDET
- Stoplight Report
- Employee Forums
- Cascading messages protocol
- At-A-Glance resources
Excerpt from: Maximize Performance
