Build a Culture Around Service: Connect services to organizational values
- Ensures that thoughtful processes and procedures become the norm
- Ensures high-quality, caring environments for employees, students, and parents
- Invests in building relationships with employees and stakeholders
Tools and tactics needed to Build a Culture Around Service:
- Use a grassroots approach with high performing staff to create standards of practices for service excellence
- Administer stakeholder satisfaction surveys to apply a results roll out process and create action plans
- Integrate a peer staff training model to develop customer care skills
- Use preference cards to know how to engage
Excerpt from: Maximize Performance
