Tag: Pillar 4: Recognize the Bright Spots

November 25, 2019

When we establish recognition systems in our organizations or on our teams, we focus on employees by understanding what makes…

November 4, 2019

Organizations are facing more pressure than ever to transform their practices in order to improve their outcomes.

October 14, 2019

As a leader do you tell your teams, “Don’t bring me problems, bring me solutions.”?

October 7, 2019

Changes in an organization can occur that team leaders may have little control over.

September 23, 2019

Service excellence is more than just being polite or being ready to offer the unsatisfied customer a discount.

August 19, 2019

There’s a fine line between giving feedback for improvements and leaving an employee feeling criticized and deflated.

April 29, 2019

Are you a high performer?

January 28, 2019

56% of American workers claim their boss is mildly or highly toxic.

January 14, 2019

You’re probably familiar with the saying, “Culture eats strategy for breakfast,” but how is it that organizations cultivate a positive,…

January 7, 2019

This episode is part two of a three-part series.