Words help us get where we want to go. Our words can make others feel better, or worse. Our words can diffuse difficult situations, or escalate them. This is why effective communication is so vital in every workplace. In this episode, listen as Quint Studer and our host Dr. Janet Pilcher discuss what leaders should avoid when it comes to communicating, and examples of ways words can be used effectively in a variety of workplace situations.
Hosts
Janet Pilcher
President, Studer Education
About the Episode
What This Podcast Covers
- How can we converse with people in a way that draws them to lean forward and not pull back?
- What should we avoid at all costs when it comes to what we say?
- What simple statement can be a game-changer in improving your relationships with others?
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