Join Dr. Janet Pilcher as she welcomes Joseph Murley, Director of Finance for Barren County School District, to discuss how a district-wide survey revealed a surprising breakdown in the district’s online fundraising system. Joe explains how he then modeled a new survey to pinpoint the root cause of the problem. Finally, he shares the impact of leader rounding, demonstrating how showing you care about your people is the foundation for driving connection.
Episode 408
Use Feedback to Unlock Operational Excellence
Join Dr. Janet Pilcher as she welcomes Joseph Murley, Director of Finance for Barren County School District, to discuss how a district-wide survey revealed a surprising breakdown in the district's online fundraising system.
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Hosts
Janet Pilcher
President
Studer Education
Joseph Murley
Director of Finance
Barren County School District
About the Episode
What This Podcast Covers
- How can operations leaders use internal surveys and data to pinpoint system inefficiencies?
- What are the benefits of leading with service and explaining the "why" to internal teams instead of just mandating compliance?
- What is the "Lone Wolf" problem, and why is eliminating it essential for building a high-performing team culture?
Recommended Resources
Pillar 5: Value Employees to Show They Matter
Pillar 6: Exceed Customer Expectations
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