Receiving feedback is an emotional experience, it’s often difficult to take in. Whether the feedback is positive or negative, we humans are quick to respond emotionally, sometimes overreacting, even to the point of denying the data is accurate. Feedback is also a powerful gift, it helps organizations understand what they are doing well, and areas in which they’re falling short. In this episode, Dr. Pilcher coaches us to work through useful feedback to honor the information that is helpful, without losing our cool.