The way we provide feedback makes a difference in how people receive and act on the feedback. If our goal is to provide feedback to change behavior for the right reasons, we need to message our feedback in the right way. Dr. Pilcher dissects real-life situations where feedback was given that wasn’t asked for, or that hurts the receiver, and offers solutions and tips to improve the interaction.
Episode 38
Deliver Productive Feedback
The way we provide feedback makes a difference in how people receive and act on the feedback.
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Hosts
Janet Pilcher
President, Studer Education
About the Episode
What This Podcast Covers
- How can we provide feedback that changes behavior?
- What happens when we send emotionally charged responses?
- How does aggressive language negatively affect the receiver?
Recommended Resources
Pillar 7: Align Goals, Behaviors, and Process
Pillar 8: Develop People to Improve and Perform
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