It's one thing to talk about service excellence, another to define it collaboratively and actually put it into practice. Join Dr. Janet Pilcher and Superintendent Dr. Derek Bub to learn how West Ada School District actively engages diverse voices to define shared service standards and uses a feedback process to build understanding and drive improvement.
Hosts
Janet Pilcher
President, Studer Education
Dr. Derek Bub
Superintendent, West Ada School District, ID
About the Episode
What This Podcast Covers
- Why is it beneficial to involve a cross-functional team in defining service standards?
- How can a school district use its defined service excellence standards in practical ways, such as hiring and employee expectations?
- Why is closing the feedback loop by following up on survey results critical, and how can it be done effectively?
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