Recurring problems demand a shift in focus. In this final rapid-fire episode, Dr. Janet Pilcher shares three essential steps to move away from blame and toward process improvement. Learn what it takes to reframe discussions, conduct a system audit, and hardwire new, standardized processes for better performance and desired outcomes.
Episode 412
Stop the Blame Cycle: 3 Steps to Process Improvement
Recurring problems demand a shift in focus. In this final rapid-fire episode, Dr. Janet Pilcher shares three essential steps to move away from blame and toward process improvement.
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Hosts
Janet Pilcher
President, Studer Education
About the Episode
What This Podcast Covers
- 3 Steps to Toward Process Improvement
- How to Reframe Discussions
Recommended Resources
Pillar 6: Exceed Customer Expectations
Pillar 7: Align Goals, Behaviors, and Process
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