Is it really enough to provide good, or even, very good customer service? When your organization treats service recovery as just another refund, it misses a valuable growth opportunity. Excellent service recovery turns people with a poor experience into your biggest brand advocates. Listen now to hear the 4 steps to customer recovery.
Episode 27
Every Person, Every Time
Is it really enough to provide good, or even, very good customer service?
Listen Now
Hosts
Janet Pilcher
President, Studer Education
About the Episode
What This Podcast Covers
- What is the difference between good service recovery and excellent service recovery?
- What steps can you take to recover from a bad customer experience?
- How can your organization own a customer complaint, gain insight to improve, and keep its reputation intact?
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