Service Excellence

By Reggie Todd, Leader Coach, Studer Education In K-12 education, “customer service” is not a department — service excellence is at the heart of everything we do. As we continue to build cultures [...]

Continuing our series on Douglas School District's successful recognition strategies, Dr. Janet Pilcher welcomes School Nutrition Coordinator Jennifer Garner. Jennifer shares her heartfelt [...]

What happens when you truly listen to your people? Join Dr. Janet Pilcher and Superintendent Dr. Derek Bub as they explore the impact of collaboration in defining service excellence.

In her article for AASA's School Administrator Magazine, Leader Coach Dr. Deanna Ashby shares how school leaders in Kentucky and Oregon are using student voice to improve mental health, safety, [...]

What does it take for educational leaders to lead like a startup, and why should they embrace this mentality? Dr. Janet Pilcher explores this question by comparing startup and legacy mentalities.

Join Dr. Janet Pilcher as she thoughtfully revisits the highlights and key takeaways from Studer Education's recent virtual Destination High Performance conference and describes the four [...]

Don't miss this special cross-over episode with our partners at Escambia County Public Schools and their Voices United in Education podcast. Meredith Hackwith Edwards interviews Dr. Robin Largue, [...]

In her article for School Administrator magazine, Dr. Pat Greco outlines four leadership habits that drive systemic improvement in school districts: committing to service excellence, measuring [...]

When Superintendent Dr. Shawn Tennenbaum looks back at his career and wishes he’d started one thing sooner, it’s rounding. Tune in as he explains how the practice of rounding has transformed his [...]

Hemet Unified School District is proving that strategic focus and intentional leadership drive real results. Under Dr. Christi Barrett’s leadership, the district has made significant strides in [...]