EP328: Provide Excellent Service
Service excellence is a cornerstone of thriving organizations. Join Dr. Janet Pilcher as she revisits past episodes with Donna Kirby, Vice President of Experience at the Pensacola Blue Wahoos, to [...]
EP235: Harness Your Superpowers of Culture and Communication
In this episode, find out practical ways you can activate your superpowers of culture and communication.
EP198: Even Rockstar Leaders Need Development
Being a Superintendent can bring out the best in people, as well as highlight our most glaring mistakes and blindspots. Today, retired Superintendent, Tim Wyrosdick joins Dr. Janet Pilcher to [...]
EP107: Stories of Purpose P4: Every Student is Unique
When Teachers, Principals, and Superintendents work together, every child has the best chance to be prepared for their future. In this episode, we hear a story that testifies the powerful role [...]
EP66: INERTIA: A Force for Change
Basil Kuloba used his experience with math and science to develop a much-needed nonprofit organization, Inertia, which has quickly become the largest after school program in Escambia County [...]
EP42: Focus on Service Excellence
Service excellence is more than just being polite or being ready to offer the unsatisfied customer a discount. Join Donna Kirby and Janet Pilcher this week as they conclude their conversation [...]
EP41: The Value of Great Service
Service Excellence differentiates your organization from others in your industry. Great leaders place importance on how to become the best service provider for what they do. Donna Kirby returns [...]
EP40: Turn Customers into Loyal Fans
Donna Kirby, the Vice President of Operations at the Pensacola Blue Wahoo’s AA Baseball team, joins Janet Pilcher this week to talk about Donna’s journey to becoming a leader of best practices in [...]