When we work with school district partners, we focus on building a culture of service excellence by defining what service looks like for students, for their parents, and for employees. While “customer service” is rarely associated with schools, a focus on exceptional service to internal and external customers actually translates to a great reputation in the community, complimentary recommendations from those interacting with the system, and loyalty from employees. Building a culture of service excellence is critical for sustained results in a school system.
There is great value in having employees, parents, and community members whose perceptions of the excellent service they receive make them proud to be associated with the district, quick to recommend the district and the schools to others, and most importantly, able to support and defend the district at all times. Check out some of WRIE‘s previous posts about Service Excellence to see how some districts are engaging to build a culture of service excellence:
Service Excellence: Always Behaviors That Increase Performance Metrics
Evidence-Based Leadership and Service Excellence Results
Committed to Service Excellence in Oklahoma City Public Schools
Join Dr. Janet Pilcher, Senior Executive Leader of Studer Education, for a 30-minute webinar to learn more about her work with school systems across the country focused on building a culture of service excellence.
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How Districts Achieve Outstanding Results Webinar is November 5, 2014,
at 10:00 a.m. CST (9:00 a.m. MST). Register by emailing Ryan at Ryan.Hess@StuderEducation.com or calling him at 251-422-4888.
Our mission at Studer Education is to help education systems achieve measurable results that produce positive outcomes in student achievement, employee engagement, support services, and financial efficiencies and productivity. Our goal is to help school systems provide students with a great place to learn, teachers with a great place to teach, and parents with confidence that their children are getting a great education. Follow us on Twitter at @StuderEducation and visit us online at http://studereducation.com. Studer Education is a division of Studer Group, ranked for the seventh straight year on the Best Small and Medium Workplaces by Great Place to Work® and a recipient of the 2010 Malcolm Baldrige National Quality Award.
Filed under: How to Lead…, Our Partners Tagged: #EmployeeEngagement, #Webinar, AISD, Arlington ISD, EBLK12, Evidence-Based Leadership, Excellence, HISD, Humble ISD, Service Excellence, TX 
