EP328: Provide Excellent Service

Service excellence is a cornerstone of thriving organizations. Join Dr. Janet Pilcher as she revisits past episodes with Donna Kirby, Vice President of Experience at the Pensacola Blue Wahoos, to [...]

EP326: Master the Art of Feedback

Dr. Janet Pilcher, author of Hardwiring Excellence in Education, continues the conversation from last week about the pivotal role of feedback in achieving important people outcomes within [...]