Archives

Where do you spend your time– focusing on what is right or focusing on what is wrong? When you reflect on your last meal at a restaurant or the hotel you last stayed in, what comes to mind first?

9 tips to stay connected with your team and creatively communicate during disruption.

Organizations in most industries are currently experiencing a rapid pace of change and increasing competition, forcing leaders to implement programs and initiatives designed for improvements. On [...]

 IMPACT IN THE INTERIM From 2013 until 2019, University of West Georgia President, Dr. Kyle Marrero, led the University to achieve records in enrollment, graduation rates, and to develop new [...]

How Can Organizations Set Themselves Apart? Effective, transparent leadership combined with a culture that’s focused on purpose is the key to delivering unmistakable value to those you serve. [...]

Despite hardwired systems, mistakes can still be made. Therefore, it is vital to have a good service recovery process in place.

Telling people what we think about their performance doesn’t help them improve. Think about the last time you received constructive criticism. Did it actually prompt you to change your behavior? [...]

Walk into a school during the month of May, and you can practically smell summer in the air – burgers on the grill, sunscreen, and exploding fireworks. Children are dreaming of long days playing [...]

“Be kind whenever possible. It is always possible.” Dalai Lama Can you remember the last time an individual went out of their way to make your day better? Even if it wasn’t recent, the act of [...]

Most leaders want to be more successful than they were yesterday and are always searching for ways to improve. Some organizations exceed results year after year. Others can’t seem to sustain. How [...]