Service excellence is a cornerstone of thriving organizations. Join Dr. Janet Pilcher as she revisits past episodes with Donna Kirby, Vice President of Experience at the Pensacola Blue Wahoos, to hear how she’s created a culture of service excellence within her team. Hear how Donna transforms customers into loyal fans and learn the three tactics she employs to apply consistent and exceptional service delivery.
Episode 328
Provide Excellent Service
Service excellence is a cornerstone of thriving organizations.
Listen Now
Hosts
Janet Pilcher
President, Studer Education
About the Episode
What This Podcast Covers
- How can practicing reward and recognition for employees positively impact the customer experience?
- How can customer survey results be used to deliver real-time solutions?
- How can leaders empower their employees to tackle challenges and find innovative solutions?
Recommended Resources
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Pillar 4: Recognize the Bright Spots
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