We all want to attain excellence – some of us are just more systematic and focused on how to get there. Today's guest, Dr. JoAnn Sternke cautions, “You'll never achieve excellence if you don't have purpose, focus and alignment.” In this episode, Janet and JoAnn discuss how to better align operational leaders and teams to realize their impacts in academic organizations. When we bring operational and department leaders together with school and classroom leaders, good things happen.
Episode 187
Connecting Operations to Student Success
We all want to attain excellence - some of us are just more systematic and focused on how to get there.
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Hosts
Janet Pilcher
President, Studer Education
About the Episode

- What obstacles stop operational leaders from getting on board with continuous improvement?
- How can we help operations employees recognize they are doing meaningful work?
- What can we do to best support department leaders in implementing cycles of improvement?
Pillar 6: Exceed Customer Expectations
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