Service Excellence across Educational Systems
Leaders focus on building a culture of service excellence by defining what service looks like for students, for their parents, …
Process Improvement Tools- Tool #4: Affinity Diagram
Narrative comments on surveys can be analyzed using the affinity process. The information is analyzed and placed into themes and labeled under broad categories. To create the Affinity Diagram, we [...]
Process Improvement Tools- Tool #3: The Five Whys
To analyze the failure of a process, a group of people answer this question five times: Why did the process fail? The purpose of asking the same question five times is to get to the root cause of [...]
Process Improvement Tools- Tool #2: Brainwriting
At times, it’s important to allow people to capture their own thoughts as well as others’ creative thinking. One way to do this is to ask people to write down and say three ideas on a [...]
Take Time to Find Time with Process Improvement
We could all use some extra hours in the day. At Studer Education, as we work with leaders around the …
Measure the Important Things – Use Data for Continuous Improvement
When a school district implements evaluation measures a new and different perspective on systems improvement is formed within the district. …
Process Improvement Tools- Tool #1: Brainstorming
Brainstorming includes both individual and group brainstorming to address a problem or opportunity. Once ideas are recorded, the participants complete a ranking process, using number rankings [...]