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Some problems are serious enough that we need to explore everything that could be causing them. Addressing one part of a problem while ignoring other factors may cause the problem to recur. A [...]

This post reprinted in its entirety courtesy of the Baldrige Performance Excellence Program, Gaithersburg, MD, http://www.nist.gov/baldrige and author Christine Schaefer. Posted [...]

Leaders focus on building a culture of service excellence by defining what service looks like for students, for their parents, …

Narrative comments on surveys can be analyzed using the affinity process. The information is analyzed and placed into themes and labeled under broad categories. To create the Affinity Diagram, we [...]

To analyze the failure of a process, a group of people answer this question five times: Why did the process fail? The purpose of asking the same question five times is to get to the root cause of [...]

At times, it’s important to allow people to capture their own thoughts as well as others’ creative thinking. One way to do this is to ask people to write down and say three ideas on a [...]

We could all use some extra hours in the day.  At Studer Education, as we work with leaders around the …

When a school district implements evaluation measures a new and different perspective on systems improvement is formed within the district. …

Brainstorming includes both individual and group brainstorming to address a problem or opportunity. Once ideas are recorded, the participants complete a ranking process, using number rankings [...]

We suggest leaders ask the following questions in the first 30 days: How do we compare to what we said we would be like? Tell me what you like. What is going well? I noticed you came to us from [...]